Exchanges & Returns
If you are not happy with your purchase and would like to return an item, please contact us within 14 days after the arrival of your order at firstname.lastname@example.org.
Please provide us with your invoice number as well as the reason for your return. Our customer care team will check and review and guide you for the return process.
Returned items must be unused and inside of their original package. Unfortunately, items used, stained, damaged cannot be accepted as returned goods.
In case if you have purchased your order from any of our authorized digital or physical partners, please get in touch with them to manage the return process.
Due to hygiene reasons underwear, socks and swimwear cannot be returned.
Vesper designer collaborated limited-edition capsule collections that are hand-sewed exclusively for your beautiful body. For that reason, we, unfortunately, do not accept any returns or exchanges.
Please contact us at email@example.com if you have any doubts, our experienced fit consultants can help you to discover your perfect fit.
However, if the product has arrived damaged during shipment, please get in touch with us at firstname.lastname@example.org our customer care team.
Do not forget, your order is sewed prepared, and packed by real people, in case of any human error, we accept our fault and take fast action to satisfy your request.
In case of a problem like this, please get in touch with us at email@example.com, including your invoice number and return reason. Our customer care team will walk you through the exchange policy.